1 Information We Collect
When you register and use the 1119 platform, we collect several categories of information to ensure a safe, seamless, and relevant experience for you as a user in Malaysia.
Account Information
This includes your full name, email address, phone number, date of birth, and login credentials. This information is required to create and verify your account and to ensure that only you can access it.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and device identifiers. This information is used to identify technical issues, prevent fraud, and ensure the platform runs smoothly across all device types, including Android and iOS smartphones.
Payment Information
To process deposits and withdrawals in MYR, we retain payment-related information such as your bank name, account number (partially masked), and transaction records. We do not store debit or credit card details directly — all payment processing is handled through approved, secure payment service providers.
Usage Data & Activity
We record betting history, games played, session duration, and platform usage patterns. This data is used to enhance the user experience, deliver relevant recommendations, and detect any suspicious activity.
2 Why We Use This Information
All information collected by 1119 is used solely for legitimate purposes directly related to platform operations and user experience. The primary purposes are as follows:
- Account Management: Verifying user identity, processing registrations, and enabling secure login.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions in MYR accurately and efficiently.
- Security & Fraud Prevention: Detects unusual activity, protects accounts from unauthorised access, and ensures compliance with legal requirements.
- Service Improvement: Analysing usage patterns to improve platform design, performance, and the range of games on offer.
- Service Communications: Sending important notifications about your account, transactions, or policy updates via email or SMS.
- Legal Compliance: Complying with Malaysian legal obligations, including Anti-Money Laundering (AML) requirements.
1119 will not use your information for any purpose beyond those stated above without first obtaining your consent.
3 Cookies and Tracking Technologies
The 1119 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you browse our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us improve our services.
- Preference Cookies: Saves your preferences such as language and region for a more personalised experience.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. By continuing to use the 1119 platform, you consent to the use of cookies as described in this policy.
4 Data Storage, Security & Sharing
How Your Data Is Stored
All 1119 user data is stored on servers protected with industry-standard encryption. Financial data and sensitive information are secured with multi-layered security protocols to prevent unauthorised access. Data retention periods vary by information type — active account data is retained for as long as your account remains active, while transaction records are kept in accordance with applicable legal requirements.
Third-Party Sharing
1119 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your data is only shared in the following limited circumstances:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Malaysian government authorities or regulatory bodies when required by law or court order.
- Technical partners who assist in managing platform infrastructure, with limited access and subject to confidentiality obligations.
In all of the above situations, data sharing is kept to a minimum and limited strictly to what is necessary.
5 Your Rights as a User
As a 1119 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about your account at any time.
- Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings.
- Right to Erasure: You may request the deletion of your account and associated data, subject to data retention obligations required by law (such as financial transaction records).
- Right to Object: You have the right to object to the processing of your data for specific purposes, including promotional communications you did not request.
- Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform where applicable.
To exercise any of the rights above, please contact the 1119 customer support team by email at: [email protected]. We will process your request within a reasonable timeframe and keep you informed of the action taken.
6 Policy Updates & How to Contact Us
1119 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Users will be notified of any material changes via email or in-platform notification before the changes take effect.
The latest version of this Privacy Policy is always available on this page, identified by the update date shown at the top. Continued use of the 1119 platform following any amendments constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding privacy or how we handle your data, please contact us at:
- Email: [email protected]
- In-platform support: available 24 hours a day
Our team is committed to addressing any privacy-related enquiries promptly and transparently.
More Questions About Your Data?
Check the FAQ section for quick answers, or reach out to our support team directly. If you don't have an account yet, register today and enjoy a transparent, secure platform experience.